Emergency Communication Center

An Emergency Communications Specialist operates telephone and radio equipment to receive emergency and non-emergency calls for assistance from citizens, coordinates all police, fire, ambulance and other emergency requests in a timely and professional manner and performs a host of support duties related to Emergency Communications.

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View Emergency Communications Specialist Opportunities

Emergency Services Team

Highly skilled Emergency Communications employees work side by side with city, local, state and federal agencies to provide the highest quality of service to our citizens. Emergency Communications work can be challenging, but highly rewarding. As a Community Liaison, we play a large role in protecting and saving lives on a daily basis.

Essential Job Functions

  • Utilize telephone, radio, and computers systems to skillfully respond to emergency and non-emergency situations, maintaining situational awareness, and provide first responder accountability during emergency and non-emergency responses.
  • Ask questions to interpret, analyze and anticipate the situation presented, to resolve problems, provide information, dispatch emergency services, or refer calls to other agencies or departments
  • Provide pre-arrival, lifesaving, and emergency instruction to the community during crisis or emergency situations
  • Provide instruction and general guidance to the community during non-emergency situations
  • Prioritize emergency and non-emergency request for assistance from the community, departmental members and fellow first responders, using established procedures and guidelines
  • Coordinate Police, Fire and other public safety and city department responses to emergency and non-emergency requests for assistance
  • Make quick decisions in emergency situations in the interest our community and other first responders
  • Perform general clerical and support duties, relative to Public Safety

 

Pay / Salary

Emergency Communications Specialist

Starting: $25.50 per hour/ $53,040 per year*

Top Out: - $37.73 per hour/ $78,486 per year

Emergency Communications Team Lead

Starting: $29.35 per hour/ $61,066 per year*

Top Out: $44.83 per hour/ $93,249 per year

Emergency Communications Supervisor

Starting: $32.00 per hour/ $66,562 per year*

Top Out: $48.86 per hour/ $101,641 per year

 

*Starting pay rates could be more, based on lateral experience


Schedule

We operate 24 hours a day, 7 days a week, including holidays and weekends, so flexibility in your schedule is a must. After graduating the Communications Academy, you will be assigned to 1 of 4 teams, working a 12 hour shift that meets the needs of the Emergency Communications Center.

Requirements

  • Applicants must have a high school diploma or equivalent
  • Must be a U.S. citizen
  • Be t least 18 years of age
  • Type a minimum of 35 wpm
  • 1 year of customer service experience
  • Emergency Communications Specialists must have the ability to think clearly and remain calm under pressure or urgency must be able to follow instructions
  • Ability to properly handle several tasks at one time and demonstrate good judgment
  • Must be able to work in a team environment;
  • Must be able to work shift work, weekends, holidays, and attend schools when requested.

Background / Character

Applicants will undergo a background investigation.

Applicants with felony convictions will not be considered for employment.

Applicants cannot be on probation for any offense on the date of application.

No DWI/DUI convictions within the last 120 months/10 years.

No applicant may be certified as eligible for appointment to the position of Communications Specialist whose drug usage does not comply with those standards set by the City of Grand Prairie Civil Service Commission.

Citizenship

Must be U.S. Citizen.

Documentation

All applicants must provide the following documentation at time of application:

  • Birth Certificate (original or certified copy)
  • Form DD-214

Driver’s License

Applicants must possess a valid Texas driver’s license and have no more than two events (moving violations or accidents) in the 24 months preceding the date of application. Out of state applicants may apply, but must obtain a Texas driver’s license upon employment with the city.