Emergency Communication Center Careers

An Emergency Communications Specialist operates telephone and radio equipment to receive emergency and non-emergency calls for assistance from citizens, coordinates all police, fire, ambulance and other emergency requests in a timely and professional manner and performs a host of support duties related to Emergency Communications.

Be the Lifeline

Join us as an Emergency Communications Specialist and play a pivotal role in coordinating life-saving responses.

Open positions for Emergency Communications Specialists will be listed on the City of Grand Prairie career opportunities website.

View Career Opportunities

Pay / Salary

*Starting pay rates could be more, based on lateral experience


Starting: $25.50 per hour/ $53,040 per year*

Top Out: - $37.73 per hour/ $78,486 per year

Team Lead

Starting: $29.35 per hour/ $61,066 per year*

Top Out: $44.83 per hour/ $93,249 per year


Starting: $32.00 per hour/ $66,562 per year*

Top Out: $48.86 per hour/ $101,641 per year

Emergency Services Team

Highly skilled Emergency Communications employees work side by side with city, local, state and federal agencies to provide the highest quality of service to our citizens. Emergency Communications work can be challenging, but highly rewarding.

As a Community Liaison, we play a large role in protecting and saving lives on a daily basis. 


We operate 24 hours a day, 7 days a week, including holidays and weekends, so flexibility in your schedule is a must. After graduating the Communications Academy, you will be assigned to 1 of 4 teams, working a 12 hour shift that meets the needs of the Emergency Communications Center.


  • Applicants must have a high school diploma or equivalent
  • Must be a U.S. citizen
  • Be t least 18 years of age
  • Type a minimum of 35 wpm
  • 1 year of customer service experience
  • Emergency Communications Specialists must have the ability to think clearly and remain calm under pressure or urgency must be able to follow instructions
  • Ability to properly handle several tasks at one time and demonstrate good judgment
  • Must be able to work in a team environment;
  • Must be able to work shift work, weekends, holidays, and attend schools when requested.

Background / Character

Applicants will undergo a background investigation.

Applicants with felony convictions will not be considered for employment.

Applicants cannot be on probation for any offense on the date of application.

No DWI/DUI convictions within the last 120 months/10 years.

No applicant may be certified as eligible for appointment to the position of Communications Specialist whose drug usage does not comply with those standards set by the City of Grand Prairie Civil Service Commission.


Must be U.S. Citizen.


All applicants must provide the following documentation at time of application:

  • Birth Certificate (original or certified copy)
  • Form DD-214

Driver’s License

Applicants must possess a valid Texas driver’s license and have no more than two events (moving violations or accidents) in the 24 months preceding the date of application. Out of state applicants may apply, but must obtain a Texas driver’s license upon employment with the city.