A Communications Specialist operates telephone and radio equipment to receive emergency and non-emergency calls for assistance from citizens, coordinates all police, fire, ambulance and other emergency requests in a timely and professional manner and performs a host of support duties related to Emergency Communications.
Emergency Services Team
Highly skilled Emergency Communications employees work side by side with city, local, state and federal agencies to provide the highest quality of service to our citizens. Emergency Communications work can be challenging, but highly rewarding. As a Community Liaison, we play a large role in protecting and saving lives on a daily basis.
Essential Job Functions
- Skillfully respond, in tandem with Police and Fire teams, to requests from the community
- Utilizing telephone, radio and computer systems to communicate with our community and other first responders
- Prioritize emergency and non-emergency request for assistance
- Make quick decisions in emergency situations in the interest our community members and other first responders
- Perform general clerical and support duties, relative to Public Safety
Pay / Salary
|Skill Based Pay Plan||Salary Per Year|
|Communications Specialist I||Starting: $34,455 yr
Top out: $46,524 yr
|Communications Specialist II||Starting: $47,413 yr
Top out: $57,628 yr
|Communications Supervisor||Starting: $60,607 yr
Top out: $70,046 yr
We operate 24 hours a day, 7 days a week, including holidays and weekends, so flexibility in your schedule is a must. After graduating the Communications Academy, you will be assigned to 1 of 4 teams, working a 12 hour shift that meets the needs of the Emergency Communications Center.
Applicants must have a high school diploma or equivalent
Must be a U.S. citizen
Be t least 18 years of age
Type a minimum of 35 wpm
1 year of customer service experience
Communications Specialists must have the ability to think clearly and remain calm under pressure or urgency must be able to follow instructions
Ability to properly handle several tasks at one time and demonstrate good judgment
Must be able to work in a team environment;
Must be able to work shift work, weekends, holidays, and attend schools when requested.
Applicants will undergo a background investigation.
Applicants with felony convictions will not be considered for employment.
Applicants cannot be on probation for any offense on the date of application.
No DWI/DUI convictions within the last 120 months/10 years.
No applicant may be certified as eligible for appointment to the position of Communications Specialist whose drug usage does not comply with those standards set by the City of Grand Prairie Civil Service Commission.
Must be U.S. Citizen.
All applicants must provide the following documentation at time of application:
Birth Certificate (original or certified copy)
Applicants must possess a valid Texas driver’s license and have no more than two events (moving violations or accidents) in the 24 months preceding the date of application. Out of state applicants may apply, but must obtain a Texas driver’s license upon employment with the city.